By adding a user role, a supervisor can manage an agent's account and can add, edit or delete accounts, enable and disable them, or simply view their statuses whether they are available to take calls or are busy.
To add a User Role, click on Settings, then User Management, further, go to Manage Role tab on the side navigation. Now, click on Add User Role button on the top-right corner.
Click here to learn how to add a User Role.
Check the video below to know how to add a User Role:
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