The Dialer Agent Performance Report allows you to analyze and monitor the agent's performance in the dialer portal by analyzing how much time they were on break, total call timing for outgoing and incoming calls, and how many calls they missed.
Click here to know about how to view Dialer Agent Performance report.
To view the Dialer Agent Performance Report, click on Reporting, and then Dialer Agent Performance Report tab on the side-navigation.
Check the video below to know how to view Dialer Agent Performance report:
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