Disposition List helps the agent to mark the output of the call whereas a Pause Code List helps the agent to select the type of break they are taking.
To create a Disposition List, click on Services, then Outbound Services, further, go to Disposition Lists tab on the side-navigation. Now, click on Add Disposition List button on the top-right corner.
To create a Pause Code list, click on Services, then Outbound Services, further, go to Pause Code Lists tab on the side-navigation. Now, click on Add Pause Code List button on the top-right corner.
Click to know more about the steps to add a Disposition List and a Pause Code List.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article