Transferring a live call helps save customer’s as well as the agent’s time in case the call is made to a wrong agent/department. This feature offers the following advantages:
- Easy routing of calls
- Saves customer’s time
- Faster redressal to queries
To transfer the call from one agent to another through panel, click on Listen/Whisper.
Click here to know more.
Check the video below to process of transferring an ongoing call:
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article