The Channel Utilization Summary report helps you to optimize staffing. Ascertain the number of concurrent channels utilized for each trunk, access detailed call statistics and identify call trends and strategies accordingly.
To view the Channel Utilization Summary Report, click on Reporting, and then Channel Utilization Summary tab on the side-navigation.
Click here to learn how to view Channel Utilization Summary reports.
Check the video below to know how to view Channel Utilization Summary report:
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