The only difference between the two is that in Preview, an agent can see the details of the customer for the defined preview duration, whereas in Ratio, the calls are dialled out as soon as the agent is connected to the dialer.
Click here to know about Ratio and Preview dialer campaign settings.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article